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Avaya one-X® Agent is a desktop software application built specifically to meet the needs of contact center agents.
Avaya one-X Agent gives contact center agents the desktop software they need to be more productive, whether they're working in a headquarters location, in a branch office or home office. One-touch access to functions such as conference, transfer, and supervisor assist enables agents to effectively manage both communications and agent tasks, making them more responsive and collaborative regardless of where they are working. And contact center agents can pre-record their greetings to ensuring that customer are presented with the same greeting as if it were the first call of the day.
Integrated presence and instant messaging help one-X Agent users reach out to an available expert anywhere in the enterprise. Agents have the tools they need to drive first call resolution and high customer satisfaction.